FAQ

Order Tracking

Track Shipment Status Using Tracking Number

Login to your account, etnter your tracking number below, click the Track button, and select Singapore Post (LTxxxxxxxxxSG) or India Post International (EAxxxxxxxxxIN) for the latest tracking update.

Tracking # Becomes Active Once the Package Arrives in Your Country

We’ll email you a tracking number within 72 hours after your order has been shipped. You will receive email & SMS tracking notifications via Trackship, the most advanced parcel tracking service in the online pharmacy industry. Tracking information is generally available within 5-7 business days after your parcel is shipped.

Tracking Does Not Exist?

Order information may not appear in the tracking system until the shipment reached your destination country, so sometimes it may show you “Tracking details not found” or “Pre-Shipment”.

Please allow 5 to 7 business days after receiving your tracking number to be able to track your shipment. We’ll send you an additional tracking notification by email once your tracking number is live.

None of our packages require a signature upon delivery. We will deliver your package to your mailbox.